Natsukashii

Shipping Policy

SHIPPING

MINIMUM SPEND

The minimum spend for an order is AUD $25 (inclusive of GST).

DELIVERY OPTIONS

We offer two different methods of shipping. Please see the table below for further details.
Delivery Method
Cost
Standard Australia Post eParcel
FREE on orders $55 or over
Startrack Express
$10 or FREE on orders $75 or over
Delivery Timeframes
Metro
Regional                  
Remote
3-4 business days
5-7 business days
8-10 business days
1-2 business days
Please allow an additional 1-2 business days
Please allow an additional 1-2 business days
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods  due to wild weather, or due to other Australia Post or Startrack delivery issues that are unforeseen or unavoidable events beyond Natsukashii reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.

SAME DAY DISPATCH

Orders placed before 2pm AEST on Monday to Friday and shipped via StarTrack Express only, are eligible to same day dispatch. We will always try our best to get your Natsukashii order to you as quickly as possible, however, we are not able to guarantee next day delivery.
Orders shipped via Australia Post eParcel Standard are not eligible for same day dispatch.
Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Beauty Loop Campaigns), same day dispatch may not be applicable whilst our DC teams work to prepare your Natsukashii order.

TRACKING

You will receive an email with your tracking information once your order has been processed. For both Australia Post eParcel and StarTrack Express, this will be at approximately 10pm on the evening the order is dispatched (weekdays only).
If you are unable to locate your tracking number, or if you have any questions about your shipped order please  contact us via our contact page and our Customer Service team will assist you with your enquiry.

AUTHORITY TO LEAVE (ATL)?

To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature. A courier or staff member will ask and record your name, and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us via our contact page If you have not received your order within 4 working days, please contact us so that we can assist you.

INTERNATIONAL SHIPPING

Orders placed on this website can be delivered internationally.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
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